Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”
Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.
But you’re not heard when you abuse call center employees that very likely work at a 3rd party call center.
Well I’m not calling them. But obviously people are being heard. Hence this policy, article, and post.
If the response is “go away” you’re not being heard.
What’s being heard is the money they’re losing by their campaign’s high turnover rate, and complaints tying up agents.
So it’s being heard. Great, we agree.
If the response is “fuck off,” you’re not being heard.