Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”
Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.
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That leaves only one available option for protest. I don’t think they want to funnel everyone into moving away from PlayStation entirely. Or maybe they do, maybe xbox infiltrated and is taking them down from the inside, wait, where’s my popcorn…
Moving away from Sony as much as possible. I may or may not use questionable websites to watch anime and movies. and I sold all my Sony stuff except a PS3 and Headphones, which will also be sold.
Any open source consoles? lol
steam machine is the closest
Ah, yes. Desperately falling back on making a tone argument of all things is a sure fire indicator that somebody doesn’t have a single leg left to stand on. Sony’s decades-long pattern of behavior does not put them in a position to be able to enjoy that luxury.
In other words: Get the fuck outta here with that.
IDK, some of those demands are absolutely reasonable. Nobody should be making threats or visiting their facilities.
Just stop buying products connected to Sony. I did when they did the helldivers account thing back in the day. That’s why I never played helldivers, actually.
So unjapanese.
ITT: People who don’t understand how call centers work.
It is very rare for companies the size of Sony to maintain their own call centers for frontline customer support. They contract with a call center to run a campaign for them.
For these call centers, the huge campaigns are their life blood, and they won’t do anything to upset the client. Your complaints are very likely not being passed on.
Furthermore, the candidate pool for call centers is anyone desperate enough to work in a call center. The amount of homeless agents is high enough that scabies and bed bugs are a common problem on-shore.
So, by calling and being abusive to a CS agent, there’s a decent chance you’re abusing a homeless person for absolutely no benefit.
The only reason Sony cares is because turnover from abuse and tied up agents costs money.
“You fools! You’re not even talking to us, you’re talking to a homeless person! We will never hear what you have to say!”
Lmao this is fucked up. I hate that I’ve sunk so much money into digital PlayStation games. At least I have benefitted somewhat. 1 digital game = 2 games for myself and my spouse. So I have somewhat saved money in a way. Fuck.
My plan is to save all my digital games on external HHD’s… Pain in the ass, but it should work.
Won’t they still need to phone home when you try to play them? Digital only means having the files won’t matter if they hit a remote kill switch on your ability to boot it up.
Once a game has been downloaded and the console has been online with it installed after the refund window has closed, it should be given a perpetual license if then taken offline and never need to phone home again.
I’m not entirely sure of the specifics tbh, but I have moved full digital games to an HDD and back with no issues. I dont have any “connection required” games personally.
Yea if you’re a soldier for the enemy you should expect to get shot. Them being homeless and exploited by the enemy doesn’t mean people being ripped off should just take it.
“a soldier”? What kind of bonkers rhetoric is this?
These are people trying to help people get into their accounts and stuff. They’re not going around trying to ban physical sales of games, or conspiring to raise prices for gamers.
That’s a condemnation on society, not the people trying to survive.
Plus, it would be more like shooting the soldier’s answering machine.
I don’t think the kinds of people who still complain on CS via phone are the ones giving sony a PR crisis on Twitter
It also really fucks up their metrics for contracts with call centers. They can’t tell which ones are bad or good and cannot make informed renewal decisions. It’s pretty damaging and costs a lot of money.
We made a bad decision and people got upset.
The problem according to Sony: the people.
Get bent Sony, you put your front line workers through this bullshit, you don’t get to cry foul. How fucking stupid.
My decade+ long boycott of Sony’s garbage is looking more and more prescient every day.
I am on a boycott since the Sony Rootkit Scandal.
I’ve been out since they forced me to either remove dual boot from my p3 or stop playing games on it.
I had TV’s Receivers, Speakers, cameras. They can go F themselves.
A beautiful case to bring up to anti piracy boot lickers.
Same. I had an early, expensive CD-RW back in the day that Sony’s DRM ruined.
Like 95% of this I agree with. Don’t harass support people who have no decision making on this and are just trying to make a living.
But
unreasonable demands for compensation or apologies
Fucking really? Asking for refunds is bad now?
It’s perfectly reasonable too
Nothing more offensive to a capitalist than trying to get your money back
Or apologizing. Can’t have that anymore either.
I mean they are the customer facing entity of the company. Of course they are going to get angry customers calling in and voicing their grievances because of the actions of Sony.
And that’s why they employ the cheapest labor to deal with it, it’s just a front, they don’t give a shit. What can the support staff do? Not much, I’d wager, and I’d wager that that shit rightfully would piss some customers off.
They’re literally employed as an abuse filter.
AI chat assistant incoming in 3…2…1…
Japanese companies in particular are complete cocks when it comes to refunds. That’s why Nintendo and Sony will just outright ban you forever if you do a chargeback. Nintendo will then give you one final chance, even if you were hacked. Not sure if Sony does. Similarly it’s probably related to Playstation removing Cyberpunk for sale entirely when CD said to just refund it.
I mean, id ban you from my store on every platform if you do a chargeback. Do you now how rare that is? Do you know how expensive it is? Sure fuck sony but i get why they do it.
Maybe Sony shouldn’t suck if they don’t want chargebacks. Pretty easy to avoid them
Just don’t buy thier shit!
Megacorp jerks people around and gets all snowflakey when they jerk back
Another reminder to ditch the remaining cloud services Is still have and switch to local and self-hosted alternatives.
Slander?
Is it legally possible to slander Sony?
Fuck Sony and their anti-consumer bullshit
*looks up from gameboy*
Whut?
Has Sony just dared it’s entire customer base to take part in a forced boycott?
The equivalent of somebody getting themselves barred from a pub/bookies/casino because they know that they can’t do it on their own.
They won’t do it. Gta is coming out. They are too cucked.
They say Microsoft and Xbox start to take a tumble and said to themselves “How badly can we fuck ourselves too?”
I’m in! As long as I don’t have to get rid of my psx, PSP, ps2, ps3, and ps4. I promise not to give them another dime, or use any of their shitty online services… Though to be honest I started boycotting them about the time the first Destiny expansion was launched.
My initial read of the headline was that Sony would now make it a policy to harass its customers that do not agree with the new plans…
Isn’t that what they announced when deciding future titles won’t be on discs? I thought that was them plainly telling us, “we will be harassing the consumers of our products going forward”.
This is just the follow up where they’re saying “we won’t let you harass us back, because we are a big scary powerful corporation, and you are just a weak small individual.”
Nothing we can do about it, so long as the deathcult idiots support them.
If only we had our own FOSS only planet.
Well, yes, but actually yes.
Same! I got to the third paragraph of the article before understanding they were not planning to harass their customers (or at least not in new ways…)
Me too. But also isn’t that what they have been doing these past months.
