Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”
Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.
If that’s the only way to voice one’s opinion and be heard.
Any way, I didn’t see a lot of “screaming” in the policy. It says if you bother us too much, we’ll stop listening.
Which is the actual concern. No one here is saying you should be screaming at people.
Lol, call centers aren’t a way to voice your opinion to the company. You’re voicing your opinion just as effectively here.
The only language companies really speak is money. So stop giving it to them.
Right. Not heard. That’s why Sony put out this policy, because they can’t hear the complaints.
I’d say the complaints are working as intended.
Btw, I don’t have any sony products, so I can’t “stop” giving them money. But the idea that “stopping” further purchases is adequate remuneration for property theft is laughable.
But you’re not heard when you abuse call center employees that very likely work at a 3rd party call center.
Well I’m not calling them. But obviously people are being heard. Hence this policy, article, and post.
If the response is “go away” you’re not being heard.
What’s being heard is the money they’re losing by their campaign’s high turnover rate, and complaints tying up agents.
So it’s being heard. Great, we agree.
If the response is “fuck off,” you’re not being heard.