Sony Japan has introduced a new customer harassment policy following widespread backlash toward its decision to stop producing physical game discs starting January 2028.

cross-posted from: https://lemmy.dbzer0.com/post/74920318

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

  • username_1@discuss.tchncs.de
    4·
    14 hours ago

    If I were a boss of Sony I would consult lawyers if it is possible to legally force people to buy whatever Sony is willing to sell for whatever price Sony sees fit. Because, you know, even console gamers’ patheticness has its limits. They might eventually (in 20-40 years) decrease amount of purchases from Sony.