volkerwirsing@feddit.org to Technology@lemmy.worldEnglish · 19 hours agoThe ‘doorman fallacy’: why careless adoption of AI backfires so easilytheconversation.comexternal-linkmessage-square18fedilinkarrow-up1219
arrow-up1219external-linkThe ‘doorman fallacy’: why careless adoption of AI backfires so easilytheconversation.comvolkerwirsing@feddit.org to Technology@lemmy.worldEnglish · 19 hours agomessage-square18fedilink
minus-squareHonytawk@feddit.nllinkfedilinkEnglisharrow-up4·3 hours agoThe thing is that customers wouldn’t dislike dealing with AI in customer service if it actually worked. It is like a self-service checkout. There is no problem with it, unless an item doesn’t want to scan, or an error appears where an employee is needed.
minus-squareexplodicle@sh.itjust.workslinkfedilinkEnglisharrow-up2·2 hours agoI wonder if it’ll be just like those self service checkouts — literally no improvements for 20 years.
The thing is that customers wouldn’t dislike dealing with AI in customer service if it actually worked.
It is like a self-service checkout. There is no problem with it, unless an item doesn’t want to scan, or an error appears where an employee is needed.
I wonder if it’ll be just like those self service checkouts — literally no improvements for 20 years.