This is the “fuck this idiot is so dumb it will take me ten seconds to fix this but its ten seconds I will never get back” pose.
Least 1/5 of the problems fix themselves while the person shows you the issue so you don’t have to bend down so much.
Or appeared so, I had that 5ft radius where things magically worked after they called me to fix it. Not all the time but noticeable enough that it looks like people only try once or somehow figured it out before I arrived. Either way made me look busy enough.
During COVID I got an upgrade to that aura and it now works through voice calls. If I roll a critical, sometimes even through DMs.
Nah. not anymore. You want my help? I want your char.
edit: Chair… another great houmourous masterpiece sunk by a typedo.
I too want this person’s char
%c
Why would would I want to sit down? That means I’m gonna be here figuring this out forever if I don’t stay standing!
That all-too-familiar crook in the neck.
PEBKAC?
ID-10-T error
PICNIC error
which led the system into FUBAR
They look like they’re about to be patted down.
Those layer 10 problems are the hardest to deal with.
This could apply to a lot of porn content as well.
Oh no, step IT support, your striped socks are falling off!
When you call the senior dev over to ‘solve’ your ‘problem’
I had a sales guy with this problem once.
He has NO IDEA how his laptop kept throwing up endless porn pop ups.
Like, whayever dude, I don’t really care, I am not your boss.
Then you realise you look like a clown with your posing because I’ve tried all the shit you do in my own before. I mean I’ve told you but you were high on yourself
you look like a clown with your posing
I’ve been sitting all day so a chance to stand is nice, plus if I’m going to have bad posture I’ll at least do so in a non-sitting position rather than however the given person I’m helping at the moment likes it. It’s also easier to crawl under the desk to poke at cables if needed when you start from a standing position
I’ve tried all the shit you do in my own before
Everyone misses steps sometimes, myself included. You always start with the easy stuff that takes 2 minutes to try before diving deeper. You wouldn’t want me for example spending 30 minutes (I wish that were an exaggeration) reinstalling the entire MS Office suite for what was just a weird memory issue that fully closing and reopening Teams resolves would you?
I mean I’ve told you but you were high on yourself
To quote Doctor House “rule one: patients lie” I personally prefer to see it more as users either forgot or didn’t know about certain things (like the absolutely wonderful innovation called “hibernate” that simply causes people who thought they were diligent about rebooting to have the same problems as someone who never reboots) but every once in a while I do find someone who’s clearly lying to me for whatever reason. I’m neither their manager nor their dad so if they want to waste their time lying to me so be it, it’s not my problem.
Take a deep breath. There’s no need to put so much energy into disliking someone for their job. Yes some individuals get into roles they have no business being in, and yes some organizations have super dysfunctional IT departments. This isn’t exclusive to IT and can happen with any role in any department in any organization
I heard you, and believe you like 98% of the time, but big boss doesn’t give a fuck and he’s the one that signs my paycheck. I do appreciate you having everything open and ready for me to double check tho, makes my job that much easier.
I’ve never had an IT person solving anything at my desk. It’s all just clown show. Just tell me or use remote or at least just sit tf down if you have to hang around here to impress your sugar daddy. This clown show is just condescending and also bad for your back
Be nice to people
I don’t even work in user support and that’s still part of my troubleshooting routine when folks (mostly techies) ask me for help.
Like, step 1: Did you restart the thing?
Step 2: Let’s redo the obvious troubleshooting steps together. Step 3: Is it the proxy?The thing is, it’s just really easy to go through the obvious steps again. So, even if there’s just a 5% chance that they missed something, or that some error message can be seen that gives me more info, or heck, even if it just gives me more time to think, then it’s worth doing.
Alright so been working in IT for a good decade, starting in helldesk to infrastructure now, I’ve found out that everyone including me is clueless and got no fucking clue what they’re doing, just swinging it as they go. I just happen to have specific things recently that are fresh in memory, and I’ll check the first things first because 99% of the time, the other person didn’t even though they hinted that way. Maybe they missed that one step you just learned to never do?
Anyways, more often than not, the user did not restart their PC despite claiming to do so
