My old doctor office had me waiting for over an hour in their dingy musty crowded waiting room, before I found out that they had somehow lost my checkin and had completely forgotten me. TWICE this happened.
Then I switched to a new practice that has brand new immaculate white brightly lit waiting rooms with free keurig coffee and juice and water bottles, and a big farmhouse door aesthetic. This place has NEVER had me waiting more than 20 minutes. I can’t fathom how the old place is still in business.
Edit: the new place has an official written policy that if you no-show to two or three appointments they will fire you as a patient. I respect that.
Second edit: The new place makes a big deal about how they are an “independent medical practice” meaning they are not owned by the mega corporate hospital system that my former practice was owned by. Maybe that’s the difference.
Another American here.
My old doctor office had me waiting for over an hour in their dingy musty crowded waiting room, before I found out that they had somehow lost my checkin and had completely forgotten me. TWICE this happened.
Then I switched to a new practice that has brand new immaculate white brightly lit waiting rooms with free keurig coffee and juice and water bottles, and a big farmhouse door aesthetic. This place has NEVER had me waiting more than 20 minutes. I can’t fathom how the old place is still in business.
Edit: the new place has an official written policy that if you no-show to two or three appointments they will fire you as a patient. I respect that.
Second edit: The new place makes a big deal about how they are an “independent medical practice” meaning they are not owned by the mega corporate hospital system that my former practice was owned by. Maybe that’s the difference.