Yeah, getting a straight answer from the billing department even for providers is super frustrating. A lot of it is because hospital networks and private insurance companies have secretive reimbursement contracts that they don’t want providers or patients to have access too.
Yeah, same thing here. A good practice is to write the date and time of the call, who you’re speaking to, and the calls reference number. I will usually summarize what we discuss and then repeat the information back to them.
If you have all that information you can usually hold them to what they told you.
Yeah, getting a straight answer from the billing department even for providers is super frustrating. A lot of it is because hospital networks and private insurance companies have secretive reimbursement contracts that they don’t want providers or patients to have access too.
It’s not just getting a straight answer, its getting the same answer twice from the same person that seems to be too hard.
Yeah, same thing here. A good practice is to write the date and time of the call, who you’re speaking to, and the calls reference number. I will usually summarize what we discuss and then repeat the information back to them.
If you have all that information you can usually hold them to what they told you.
That’s what we have to do. Even then they play stupid.