Missed the email for my reservation by a couple days (I’m in the by September group) but luckily after opening a help ticket they gave me a new window to purchase it. Just wanted to put it out there in case someone also misses there and a as a general good guy Steam. Excited to finally get my hands on one.
Valve not having to do anything, yet they still do the right thing, love these guys
They don’t have to, but making customers happy for no cost is beneficial to the company
Yeah totally, however most companies today just prefer to spit on the customer instead of providing a great service…
Yeah, I was fully expecting to go to the back of the line. Got a quick response of ‘your purchase window has been reopened for 72 hours.’ They absolutely deserve the goodwill directed their way.
I had the exact same experience with the original Steam Deck reservation way back when. Valve is usually pretty friendly.
I hesitated on my Steam machine reservation and someone suggested trying this. I ended up spending most of the money on something else. But it is great to know they help with this.
I did order my controller the second I got the email.
I have a question, do you only get an email notification, or donyou also get an in-app notification?
I wonder for my own sake…
I believe I only got the email and no in app message. But I also probably didn’t open the app or the computer launcher in that time period, only using my steam deck. Funny because I was checking it every few days, worried that I’d miss it and then have just had a bunch of other stiff going on the last week.
I missed my window for the original SteamDeck reservation by about 10 hours, way back when.
I changed the system clock to unlock the preorder again.
