This is why I like shopping at Aldi rather than Woolworths or Coles (besides the corporate Duopsony screwing over suppliers and Duopoly screwing over customers).
I have the choice of queuing for a checkout, and chatting to the other customers (if I am in a social mood), or going straight to the automated checkouts which don’t treat you as a criminal for not having a loyalty card.
I’ve had this thought for a while. I don’t know how big of an issue loss from theft actually is, but if you own a store and perceive it to be a major issue, why give the customer access to anything? You could make it distopian and shitty like you’re saying it could be, but honestly, if you do it right it doesn’t have to be. Reorganize the store so the customers can see what is available, but they get a code or ticket instead of the item. Then have the employees pick the items once the customer is ready to pay. We already have a counter serve model like this for a butcher or baker. Convenience stores do this for highly regulated items like cigarettes and liquor. Just do it for everything. If that was the premise from the start, I wouldn’t mind because it would be less hostile. The current half asses model of I pick most of my stuff, but then I have to call one of 2 pissed off overworked employees to unlock the other half individually is hostile to the customer and the employee.
Honestly, I could see this model work for households who rely on large, predictable, repeat orders (i.e. families with small children), but I don’t think it’ll ever replace normal grocery stores, because a lot of profit is generated by people just browsing the aisles and buying stuff they didn’t even know they wanted, and online stores are still fairly bad at replicating that experience.
I agree that online stores don’t do it as well as in person ones (being committed to being in a specific place where you buy stuff I think makes people engage more intentionally and consider items in front of them), but I wish more people talked about how shitty SEO (search engine optimization) is one of the ways online stores do this, so I wanna take this opportunity to share that idea
Instead of having to walk to the back corner of the store to get milk or Christmas decorations, you have to scroll past a million items that aren’t quite what you’re looking for but are closely related by keywords. And in this metaphor the store can be infinitely big.
This would be where you type in exactly what you want (including SKUs or product codes) and it suggests a million different things that are either tangentially related or not related at all, in an effort to distract you from buying what you want.
This has already been happening; before the GenBS search apocalypse, it was quicker to use a search engine query for “store product” to take you direct to the listing.
For example “M10 bolts Bunnings” would show me exactly what I asked for, instead of using the useless Bunnings search feature.
I don’t see how. No robot could ever imitate your preferences for produce selection 100% accurately. I don’t think even any human could (unless you provide them with an unlimited budget).
Next it will be curb pickup or delivery only. Customers won’t be allowed in the stores at all.
And, as soon as they can, it will be robots in the stores filling orders.
This is why I like shopping at Aldi rather than Woolworths or Coles (besides the corporate Duopsony screwing over suppliers and Duopoly screwing over customers).
I have the choice of queuing for a checkout, and chatting to the other customers (if I am in a social mood), or going straight to the automated checkouts which don’t treat you as a criminal for not having a loyalty card.
I’ve had this thought for a while. I don’t know how big of an issue loss from theft actually is, but if you own a store and perceive it to be a major issue, why give the customer access to anything? You could make it distopian and shitty like you’re saying it could be, but honestly, if you do it right it doesn’t have to be. Reorganize the store so the customers can see what is available, but they get a code or ticket instead of the item. Then have the employees pick the items once the customer is ready to pay. We already have a counter serve model like this for a butcher or baker. Convenience stores do this for highly regulated items like cigarettes and liquor. Just do it for everything. If that was the premise from the start, I wouldn’t mind because it would be less hostile. The current half asses model of I pick most of my stuff, but then I have to call one of 2 pissed off overworked employees to unlock the other half individually is hostile to the customer and the employee.
Honestly, I could see this model work for households who rely on large, predictable, repeat orders (i.e. families with small children), but I don’t think it’ll ever replace normal grocery stores, because a lot of profit is generated by people just browsing the aisles and buying stuff they didn’t even know they wanted, and online stores are still fairly bad at replicating that experience.
I agree that online stores don’t do it as well as in person ones (being committed to being in a specific place where you buy stuff I think makes people engage more intentionally and consider items in front of them), but I wish more people talked about how shitty SEO (search engine optimization) is one of the ways online stores do this, so I wanna take this opportunity to share that idea
Instead of having to walk to the back corner of the store to get milk or Christmas decorations, you have to scroll past a million items that aren’t quite what you’re looking for but are closely related by keywords. And in this metaphor the store can be infinitely big.
I hate shopping online 🥹
It should be called SED (de-optimisation).
This would be where you type in exactly what you want (including SKUs or product codes) and it suggests a million different things that are either tangentially related or not related at all, in an effort to distract you from buying what you want.
This has already been happening; before the GenBS search apocalypse, it was quicker to use a search engine query for “store product” to take you direct to the listing.
For example “M10 bolts Bunnings” would show me exactly what I asked for, instead of using the useless Bunnings search feature.
For prepackaged and bulk it would work good, but I’m not buying fresh produce sight unseen.
100% my biggest pet peeve when ordering grocery delivery, and no robot will ever be able to solve that.
Well, they theoretically could, but they never would, because the robots are owned by the company and the company wants to screw you over.
I don’t see how. No robot could ever imitate your preferences for produce selection 100% accurately. I don’t think even any human could (unless you provide them with an unlimited budget).
Stores will turn into warehouses.
They largely already are
Vending machines