Instant power loss as soon as unplugged

No recent drops or bumps that I can recall

SteamOS reports 100% battery and healthy

Opened it up and reseated battery connections, everything looks ok but no dice

Claude guesses it’s still a failed battery but don’t want to drop $130 on a guess, any other suggestions before I buy a new battery?

    • Fubarberry@sopuli.xyzMEnglish
      2·
      4 hours ago

      Unfortunately a lot of free out-of-warranty repairs just come down to what support tech you ended up talking to.

    • seang96@spgrn.com
      1·
      17 hours ago

      14 years now. Got the og deck pre-ordered in first couple months. Used a ton when my kid was born and then stopped for a while and at some point the motherboard died, probably 18 months in.

      Used it enough the case had the classic heat fracture on vents too. Repair center called while I was busy at work and stupidly okayed replacing the case lol. Bulk of the cost was mobo I’m sure.

      • rabber@lemmy.caOPEnglish
        1·
        15 hours ago

        Hmm I was thinking they might look at account age given these cases. Maybe not. My account is 18 years old

        Have you spent a lot of money on steam?

        I am just curious how they determine one RMA free vs not the other.

        • seang96@spgrn.com
          1·
          8 hours ago

          My guess it depends on the support person and the issue during troubleshooting and how much it would likely cost.

        • iamthetot@piefed.caEnglish
          1·
          13 hours ago

          My account is in its teens and I have over a thousand games. They would not cover my broken LB, only a few months outside warranty.