Sony Japan has introduced a new customer harassment policy following widespread backlash toward its decision to stop producing physical game discs starting January 2028.

cross-posted from: https://lemmy.dbzer0.com/post/74920318

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

  • Adamthinks@fedia.io
    3·
    6 hours ago

    I mean, its clearly saying it only qualifies if it’s persistent, repeated and prolonged. They’re clearly talking about people harassing employees. Which isn’t cool. Im not gonna be buying a PS6 because of their decision to be digital only. But, harassing their employees over it is not the way to deal with this.

    • Laser@feddit.orgEnglish
      8·
      6 hours ago

      I hate the “digital” framing. Blu-Rays are digital media, there hasn’t been a medium carrying analog information that I know of since the laserdisc (yes, even audio CDs are digital)

      What Sony wants is download-only titles, probably with some dumb online license check, but the latter could be had with physical discs as well, though it’d probably be an even worse look.