If it’s “oh, you can open up [application X] and it’s easy to figure it out, and there’s videos out there to cover your use case”, then ok.
But if it’s to help a user with a very specific task and they want their hand held, well from a GUI perspective I’m either making a bunch of screenshots or maybe even a tutorial video or a screen share session… Or I shoot them a relatively short CLI command that does it and move on to other things.
It is usually much shorter to tell someone the CLI to do something than it is to try to train them on a GUI for the same thing. If it’s well-trodden subject matter, well they probably already found a youtube tutorial and didn’t even have to ask.
If it’s “oh, you can open up [application X] and it’s easy to figure it out, and there’s videos out there to cover your use case”, then ok.
But if it’s to help a user with a very specific task and they want their hand held, well from a GUI perspective I’m either making a bunch of screenshots or maybe even a tutorial video or a screen share session… Or I shoot them a relatively short CLI command that does it and move on to other things.
It is usually much shorter to tell someone the CLI to do something than it is to try to train them on a GUI for the same thing. If it’s well-trodden subject matter, well they probably already found a youtube tutorial and didn’t even have to ask.