The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.

Instead of immediately leaving with a completed order, the suit claims drivers waited “up to fifteen (15) minutes” for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.

The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.

    • Buddahriffic@lemmy.world
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      5 hours ago

      Quiznos had amazing quality when they first opened but it dropped when they tried to compete with the subway $5 footlong deal. They should have differentiated themselves as the premium sandwich brand because while subway is pretty good, Quiznos early on was a whole other level. Me and my housemate at the time used to go there and order 2 subs, one for now and one for later (that often worked out to be right after the first one was done, in practice).

      There were some locations that stayed open around here for a like a decade after, but it was always disappointing going there. They were still better than subway but only marginally.

      I like Firehouse Subs these days. Not quite as good as Quiznos at its peak, but closer to that than Subway (which was always better than Mr Sub).

      • SirEDCaLot@lemmy.today
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        5 hours ago

        Apparently if you screw the franchisees and make it impossible for them to make any money, they stop being franchisees and close their stores.

        Unfortunately, this outcome could not have been predicted ahead of time.