I really wish more people would include short summaries in their posts so I don’t have to read 12 paragraphs of bloat on a heavy webpage.
”As customers shop with us more frequently, including on their phones, and use the ‘Your Orders’ page in the Amazon app to get real-time, consolidated order details and delivery status, we’ve simplified several order-related emails to direct customers to our app and website for the latest information on their orders,” spokesperson Maxine Tagay said in an email. “This also reduces customer information shared outside the Amazon app and website to further improve customer privacy.”
In other words: It’s a way to hedge against the DoorDash problem by hiding the meaty information on Amazon’s properties, and to keep customers visiting the retailer directly.
Yet again it’s another thing AI is ruining and another way for companies to claw back value for themselves at the expense of their users.
They could let users register a PGP pubkey and encrypt their emails, which would also avoid third parties harvesting data from them.
Amazon absolutely fucking sucks
Amazon is the shop, I go to when I can’t find it literally anywhere else.
The search is dysfunctional. The shipping information assumes a Prime subscription. There is constantly some try-hard upsell-advertising. And Amazon is usually not even competitive on price. The emails don’t even matter - I download the invoices.Don’t forget the fact that you absolutely, positively cannot trust the quality of the item that will arrive. At this point, you’re much more likely to get some third party knock off with a lot of popular items.
Usability-reducing features like this do me a favor by giving me yet another reason to use Amazon less and less.
I hate this.
I’ve always kept my “ordered” and “delivered” emails in order to have a searchable database of what I ordered and when.
Without the item name, making that discovery is a lot more challenging.
Yeah I used it to manage my finances. In my banking app it just shows up as:
Amazon $24
Amazon $12
Amazon $16Before, I checked the emails to label and tag the transactions according to what they actually were: electronics, furniture, etc. Now I have to log in and track down that one hidden page that splits your purchases into actual transactions instead of one infinite scrolling list of items, because Amazon will group the purchases seemingly arbitrarily based on it’s own shipping algorithm.
They made the entire UX hostile just to spite A.I. users. Not the first time they’ve done something similar; I’m getting pretty tired of their shit. In fact, I think I’m going to try some alternatives in my country and see if they’re better to use.
Same. Pretty often I want to pull up the specs on some computer part, but these days nothing is clearly labeled with a part number. I don’t think my motherboard has one at all, certainly none where I can see. I would just search my email for “motherboard” and the most recent result was probably the one I wanted.
Trying to get people on the app?
Nah. Trying to keep our order histories away from competitors and analysis.
What about when you purchase an item and then 24 hours later, you get an email to purchase the item you’ve already purchased.
Anyone else remember when they used to give you a refund if it didn’t come in 2 days? Lol
Yea that was to kill small businesses that couldn’t compete.
And now that they’ve done that (or acquired them), poof! You get it when you get it! A familiar pattern.
My favorite is I ordered dog food. It was scheduled for 2 weeks (with prime). It arrived next day. Amazon still said it wasn’t shipped yet. To this day “expected delivery date is currently unknown” in the Amazon app. I ordered it in May. It does give me the option to request refund but I haven’t done it as the food was actually delivered and this seems like some employee forgot to scan the sticker at some point.
They would give u the refund tho.
Yeah but I did get the food.
I applaud your morality, but have you considered “fuck Amazon”?
I get it, but one also has to preserve their own character so to avoid becoming what we detest in others. For me, telling the lie would not be compatible with who I wish to be.
Is it amazon getting fucked over or the seller 🤔
I had this exact delivery tracking weirdness on amazon and the seller was another big company… got a refund and have zero regrets.
I did, but I accidentally typed fucked amazonian woman so now I’m distracted…
The spirit is willing, but the flesh is spongy and
weakbruised.I never thought I’d die this way… but I’d always really hoped!
I’ll accept death by snoo-snoo
*spongy and bruised
I worry about that hitting the small sellers on there sometimes, like I ordered something through Amazon recently that very clearly came from a 3rd party small business and it’s a quality product. It got mixed up when I returned something else, and they were like “just keep the refund for both” :/ but I’m worried the 3rd party won’t get paid for it now
It’s probably the biggest dog food brand in the us
In your case then yeah get that refund lol!
It’s just a scrappy bookstore startup bro, they have to use bots because they can’t hire customer service reps fast enough, they need every dollar they have to get past their angel funding phase, they only sell the highest quality items at low prices… Why are you laughing? This is a serious issue! They hired someone to engineer a button to order Tide. This is the future, THE FUTURE! WON’T SOMEBODY PLEASE THINK OF THE FUTURE?!
I think Jeff Bozo will be OK, lol
But how will he afford his fifth mega yacht?
But they’d still give you the refund bro
Lmao, Amazon is worried that google and all the other competitors will scrape their information and make money off it. “Yes AI is amazing, but not like thaaaaaaat!” They’re trying to out dirty each other.
Which is stupid because it’s the equivalent of saying “you can’t send someone to Walmart to buy an item for you. That should be illegal!”
Thats what I was thinking, since now they all compete against each other we can expect everything to get shittier as more walled gardens go up.
Sees headline: is it ai?
Sees uri: looks like it.
Reads article: what can I say but yikes.
In May Google unveiled a shopping cart that works across various merchants that would eventually be integrated into Gmail as well,
No thanks, sounds like a privacy nightmare. Not to mention probably pushing for more consumerism, which no thanks to that too.
Amazon has also been plugging away at AI-powered shopping features of its own, like price tracking and automatic purchasing. Alexa for Shopping is built into the Amazon app, and shoppers can query the chatbot for product recommendations and comparisons
Yes, let’s let the hallucinating plagiarism machine buy stuff and recommend stuff and track pricing data. Oh, did I mention the planet killing chat box is owned by Amazon, the place that makes money on selling you shit? what can possibly go wrong??
Google has had a feature variant of this since at least 2014. Back when Google Now was a thing (before LLM’s took off) there was a significant outcry about privacy because Google was scraping your emails to tell you when your packages shipped and when they would be delivered, to remind you when your flight was and what time you needed to leave for the airport and if your gate changed etc.
The thing that bothers me about this is, at that point it could be a opt in thing (on the email providers side), and it shouldn’t be up to Amazon to use “customer protection” as a reason to enshittify their services so that they can continue to be anti-competitive.
*Gives A.I. agent access to credit card*
I need a tungsten cube
Let alone the predictive pricing. "Oh you usually run out of shampoo mid month? Well guess what, shampoo prices double on the 10th and just happen to drop back down on the 25th. "
I’ve wondered that for years, email was/is a privacy nightmare even before google got in the way. I wish more companies reconsidered what they’re sending via email.
I don’t see this in my case. All the emails that I get show the actual product.
I’ve started getting these. Its a little odd. The latest one I received told me it shipped “2 camera and 1 kitchen item”. The camera items were a baby monitor and a mount for the baby camera and the kitchen item were coffee filters. So I guess it’s accurate but kind of a useless description.
I recently ordered a wall adapter and the associated cable.
Amazon emailed me to confirm my order of two wireless items.
Same, I’m not sure who thought this was actually going to be helpful. Instead it just means I need to figure out exactly which item it’s talking about in the email
Maybe it was a privacy thing? Like they don’t want to put “we shipped your ENORMOUS DILDO” in the subject and body of the email.
Or for a more reasonable example, stuff like contraceptives to people in places with repressive governments like Kansas.
They don’t want Google having access to all of the juicy customer behavior/interests and product pricing information. Any privacy benefit for end users is purely coincidental, but very welcome. Though, I’d hope anyone that cares about privacy even a little bit is staying far away Gmail and others like it.
Yeah, I’ve made a rule that just marks them as read and archives the. right away, no point seeing them at all when they’re so useless.
emails
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