• darvocet@infosec.pub
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    19 hours ago

    This is one of the most depressing aspects of life. All of these services we pay no longer care at all about us - we have no options. They give us AI support only, poorly functioning apps where you can’t even find how to complain or make a ticket.

    I don’t know how it gets fixed. Soon we will all work for them.

      • Dnb@lemmy.dbzer0.com
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        19 hours ago

        I never understood how they are so popular. You are paying double the amount and it’s poor service and food tastes worse

        • Raiderkev@lemmy.world
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          4 hours ago

          If you’re having a house party and everyone is drinking and you don’t want to cook, it’s handy, but 90% of the time, the premium is not worth it.

        • DanceMomsSavedMe@lemmy.zip
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          8 hours ago

          The fact that you have a stranger go and pick up your food is what makes it unthinkable to me. (Although if disabled or injured then I understand)

          • Decoy321@lemmy.worldM
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            3 hours ago

            I’m not one to defend DD here, I stopped using them years ago. But strangers are preparing your food too. The driver is just one additional set of hands in the supply chain that brought food to your home.

            DD still sucks, for the record.

        • Grandwolf319@sh.itjust.works
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          10 hours ago

          I share your perspective and reading these comments made me realize we have different paths of lease resistance.

          For some who have gotten used to them, it’s easier to put up with the enshitification than not using them, for others, the path of least resistance is to not use them in the first place.

        • I_Has_A_Hat@lemmy.world
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          18 hours ago

          Because if your car has broken down, or you’re exhausted from a long day of work and your family is hungry, or you’re too drunk to safely drive but still want food, or if you straight up don’t have a car and don’t want to cook that night, or you are on vacation at a hotel or airbnb and don’t have other access to food, or you have a baby that you can’t just leave alone for a few minutes to go pick the food up, or you are in the middle of a study session and it would be more convenient to have the food come to you rather than going to get it.

          Looks like there’s lots of reasons people might take advantage of the service that can deliver food to them, and it’s not unreasonable for them to expect that service to not completely fuck it up.

          • AdolfSchmitler@lemmy.world
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            16 hours ago

            Those are all valid individual reasons to get food delivered to you. That’s not what makes DoorDash “popular” tho.

            • PhoenixDog@lemmy.world
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              10 hours ago

              Did you read a fucking word they said? About being exhausted, or having to look after kids, or having housework to do… You’re still gonna find time for 45+ minutes to walk 6 blocks, wait in line, pay, and walk back and still have all the shit you need to do and still eat before it gets cold?

              Christ sake… “Just walk 6 blocks”. Tell a single mom that.

          • lyrial@anarchist.nexus
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            16 hours ago

            My main income has been from driving for grubhub for a couple of years now thanks to some physical issues. Anyway, most of the people I deliver to are disabled, elderly, or both. I would feel like shit if I pulled the fuckery presented in the OP.

            • EonNShadow@pawb.social
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              6 hours ago

              Yeah seriously

              I started doing Doordash recently to try and get on top of my finances and I’d feel awful about the stuff here

              And to be honest

              They’re fucking everyone over, the Dashers make basically minimum wage if that, Doordash marks up all the items on the menus, and adds a bunch of bullshit fees.

              The only money reliably making it from the customers to the dashers are the tips, and only because they’re required to by law.

              But for my case, it’s something flexible and relatively low-effort that I can do when I’m not working my day job

              • lyrial@anarchist.nexus
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                31 minutes ago

                The trick here is to wait out the 7+ month waiting list for GrubHub. My stomach churns at the fact that I’m about to be a corpo shill, but I make an average of ~$27/hr (and yes for all of you that are about to jump on this, that is after taxes, maintenance, and time spent searching). The only thing I have to do to earn is turn things on like a cab. I earn about $10/hr above what is the average here and that’s the only reason I’m not sleeping in my car. And, also - this applies to all of the delivery apps, but you sadly need to find a heavily gentrified area to do this. To pay the bills this way, you have to find and exploit the petite bourgeoisie.

                I make fucking good money doing this bullshit, even more than I did in my 20+ year career as a machinist. What fucking sucks about it is that you have to toe the red line, no matter where you are. If you are willing to drive to the suburbs with unnecessarily large houses, you will make money.

                I fucking hate this, but in the end by doing this kind of work you are in a way preying on the disabled and infirm, but they have no other choice so you are in a way helping. On the other hand, there’s a good chance that you are draining class traitors of their capital. I don’t know what to say beyond this other than what people say about “underpaid labor!” is, in fact, entirely dependent on area, and there are high odds that the people saying that it is impossible to make enough to live doing any sort of labor that nets you less than $100,000/yr.

                I want to go on a rant about how “office job labor”-centric mentality is way more prevalent than anything US-centric, but I digress.

              • ayyy@sh.itjust.works
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                17 hours ago

                Consuming a drug without a plan of how the next few hours are going to go is incredibly stupid and lazy, yes.

              • sel@piefed.social
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                18 hours ago

                Yeah bro. Before all these slop delivery apps how did anyone ever survive. Do better. For fucks sake. Such a lazy excuse.

                • I_Has_A_Hat@lemmy.world
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                  17 hours ago

                  They ordered pizza or Chinese or some local store that had their own delivery drivers. That doesn’t exist anymore. Stores outsource their deliveries to companies like door dash.

                  Oh sorry, was this supposed to be some dumbass “gotcha” that completely ignores reality?

                • Leon@pawb.social
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                  17 hours ago

                  People produced less, the economy was better, the climate wasn’t at this point in the collapse.

                  People are so unreasonable for wanting to pay for convenience.

              • Dookieman12@piefed.social
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                16 hours ago

                Getting drunk without food prepared ahead of time is laziness. People safely fed themselves for centuries before delivery apps existed, they can do it now too.

                • I_Has_A_Hat@lemmy.world
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                  15 hours ago

                  Yes, and for centuries, leaving your house while drunk to go get food was a viable option because walking or riding a horse while drunk is a lot safer than driving a car.

                  Then we got cars, and the roads became dangerous. And yes, there was a brief period where there were no delivery services from restaurants. But very quickly, restaurants realized they could get more sales if they offered to deliver food to people for reasons like the many I listed above.

                  So to be clear, are you pining for that brief period of time a handful of decades long, between the time of cars being widely adopted and restaurants offering delivery and using that as an example for something you believe everyone should return to?

              • AdolfSchmitler@lemmy.world
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                16 hours ago

                Completely impossible to get food ahead of time. Just no way to have a pizza in your freezer in case you get hungry after a night out drinking. I just spontaneously get drunk sometimes so it comes out of nowhere and I’m not able to plan ahead. I need DoorDash or I would literally starve.

                • boonhet@lemmy.zip
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                  12 hours ago

                  The freezer pizza is nowhere near as good as a fresh pizza from a decent pizzeria though?

                  You’d have to cook your own pizza for it to even be comparable.

                  Like yes I always have something I can heat up at 3 AM if I’m working an all nighter to catch up on shit, but you know what tastes best when drunk? Hot fast food I didn’t have to prepare at all.

            • sel@piefed.social
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              18 hours ago

              I mean literally. We all had to get food before these apps came in. I don’t understand the why we can’t now besides being pure fucking lazy and not willing to do anything to change the status quo instead just bitching about it online acting like there is nothing left to do. It’s so fucking maddening.

          • shweddy@lemmy.world
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            15 hours ago

            Inconvenience of getting your own food is less than over paying for shit service. And you deserve it if you dont realize they dont give a fuck about you.

          • Rooster326@programming.dev
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            17 hours ago

            Go hungry? Phone a friend? Ask the neighbor?

            Not give a tech bro $50 to deliver a depression by exploiting your community.

            What do you think we’ve done for checks notes the last 100,000 years that we have been getting high?

            • feannag@sh.itjust.works
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              15 hours ago

              Well for most of that history people lived in walkable settlements and cities. Pompeii had fast food stalls. And more recently (relatively) food ordering direct through a restaurant was the norm. Pizza delivery dates back to the 19th century, which is checks notes more than 100 years ago. So yeah, access to food has changed a lot and it is nor unreasonable to expect your delivery driver not to toss your food into the street.

        • anon_8675309@lemmy.world
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          17 hours ago

          I was getting g a burger the other day (something I’m loathe to do but it was circumstances…) and as I’m waiting several dasher came in and grabbed orders waiting. I’m a people watcher so I sit where I can watch people come and go while I wait for my order and can still hear my name. Now, it was storming outside, I mean it was nuts. One of those dashers came in grabbed the bag of food and used it as a rain block to get back to their car. Just held it over their head like it was making any difference at all. Whoever got those soggy fries I hope they don’t go through the hassle again.

          • Honytawk@discuss.tchncs.de
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            18 hours ago

            How would paying more cause it to be popular?

            I can get you Lemmy+ if you want! It has the exact same experience, but you get to pay me 10€ a month for the privilege.

            • 🔍🦘🛎@lemmy.world
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              12 hours ago

              Except it’s not Lemmy+. It’s just what the standard experience is, and most people seem to tolerate it.

            • atomicorange@lemmy.world
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              15 hours ago

              Tell me more about Lemmy+. Do I get some sort of visual indicator so other people can tell I’m paying you 10€ per month?

              • ignominous_wombat@lemmy.ml
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                15 hours ago

                No, but if you separately pay me $15/month, I’ll post in a different community every day about how you’re paying them €10/month.

          • Rooster326@programming.dev
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            17 hours ago

            After they empty whose pockets?

            Door dash is a shit service, all it takes is one person to put them on blast with the truth.

              • Rooster326@programming.dev
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                7 hours ago

                He’s trying to imply dash wins either way that they keep the money

                I have never ordered a god damn thing from Uber or Dash after heading how shit it was from others.

                But hey, you know what they say about a fool and his money

                • thermal_shock@lemmy.world
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                  7 hours ago

                  He’s trying to imply dash wins either way that they keep the money

                  Correct. They win while riping us off.

            • thermal_shock@lemmy.world
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              16 hours ago

              Doordash. Ive never used it and will never, but I’ve seen the bills. It’s crazy expensive, don’t need to be a mathematician to see that nonsense.

      • john117@piefed.jmsquared.net
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        17 hours ago

        for real! don’t like something, don’t use it.

        isn’t that the main reason we are all here talking on the fediverse, anyway?

    • yeehaw@lemmy.ca
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      19 hours ago

      It gets fixed by no longer using them. Money is all a corporation understands.

      If they make more $ cutting support costs and pissing off some customers than to have support staff and higher costs and more customers, then they will do it.

      Infinite growth, my friend. All that matters to most if them.

      • Jiggle_Physics@quokk.au
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        18 hours ago

        There is, don’t order food to be delivered to your house. Going from every pizza shop, and local fast food joint, having people who would drive the food to anywhere within a few miles, with just the idea you would likely tip them if you got your food on time, to having to pay anywhere from 1/4-2x the cost of your order to have it delivered, by a third party, that is a huge faceless corporation, with poor service, is really disheartening.

        • danekrae@lemmy.world
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          16 hours ago

          I’d bet that even if they don’t accept costumers coming to them, there would be a grocery store within the same distance.

          I haven’t ordered food delivery for over two years now.

          • W98BSoD@lemmy.dbzer0.com
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            15 hours ago

            I’d bet that even if they don’t accept costumers coming to them, there would be a grocery store within the same distance.

            What if I have some other job like plumber or fireman?

            • danekrae@lemmy.world
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              13 hours ago

              What if I have some other job like plumber or fireman?

              They can (like everyone) afford way more groceries than take-out.

      • MnemonicBump@lemmy.dbzer0.com
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        17 hours ago

        My local city council gave Doordash a 5 year exclusivity contract in good delivery in our market, which led slowly to all of the local pizza places and Asian food places getting rid of their delivery drivers, so even if I want a local pizza delivered from a local pizza place, I still have to use Doordash.

          • infinitesunrise@slrpnk.net
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            16 hours ago

            And that in-person pickup, by the user or their friend or someone else they paid, is for some reason or another completely out of the question.

            I literally don’t ever order delivery so these sort of can’t-do-nothing takes around Doordash are completely foreign to me, but that is just me.

            • danekrae@lemmy.world
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              16 hours ago

              but that is just me.

              Well, you can see from my comments that it’s not just you… But there are few of us left.

              • boonhet@lemmy.zip
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                12 hours ago

                The same services usually do both, so why are we judging the people getting a pizza but not the one getting some groceries?

                • danekrae@lemmy.world
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                  12 hours ago

                  why are we judging the people getting a pizza but not the one getting some groceries?

                  Is that a serious question? I don’t know whether to laugh or cry…

    • PotatoesFall@discuss.tchncs.de
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      19 hours ago

      At least where I live, there are alternative delivery platforms, and there are also plenty of restaurants doing their own delivery. The competition means that customers generally get decent service in my experience, although support usually goes through the restaurants. I feel like the ones getting fucked over by these delivery platforms are the delivery drivers and restaurants, not the customers.

    • EastofEdson@piefed.ca
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      18 hours ago

      We got by before these shitty companies existed. I’m sure we can survive not using them.

      I do use them on occasion but prefer to order something local and pick it up myself. No markup and some places even give a discount on pick up orders.