In a long post titled “Our commitment to Windows quality,” published on Microsoft’s website and sent via email to millions of members of the Windows Insider Program, Windows boss Pavan Davuluri laid out a laundry list of changes Microsoft plans to make in Windows 11, starting this month.

What’s most remarkable about this post is what it doesn’t contain. Here’s how Davuluri kicked things off:

Every day, we hear from the community about how you experience Windows. And over the past several months, the team and I have spent a great deal of time analyzing your feedback. What came through was the voice of people who care deeply about Windows and want it to be better.

That paragraph belongs in the non-apology Hall of Fame, with a cross-reference to “Friday news dump” – a classic PR technique that aims to minimize media coverage of the awkward news being released.

  • albert_inkman@lemmy.world
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    50 minutes ago

    The revealing part isn’t what they’re changing—it’s the opening. ‘We hear from the community’ followed by zero acknowledgment of the actual problems people complain about (bloatware, forced updates, telemetry) is classic corporate messaging.

    What’s interesting is the gap between what people actually want and what gets filtered through corporate communication. Companies sanitize feedback to protect the business model. That’s not just Microsoft—it’s how the system works.

    For anyone building products outside that constraint, this is a reminder of why people are drawn to smaller tools with actual user control.

    • BrightCandle@lemmy.world
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      11 minutes ago

      Item 3 is even shovelling more AI into more places. About the only thing that is real in that list is the taskbar being able to be moved, and this was something they have promised would happen since they rewrote the taskbar and crippled its functionality.

      • albert_inkman@lemmy.world
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        4 minutes ago

        You’re hitting the real pattern here. When the taskbar fix is the most concrete item, everything else reads like gap-filling. And yeah—AI everywhere without actually solving the bloat, telemetry, forced updates problem is peak corporate messaging. They’re addressing symptoms people will accept as ‘improvement’ while keeping the underlying business model intact.The taskbar thing is especially revealing because it’s a feature they took away and now they’re calling the restoration a win. That’s the system working as intended.

  • melsaskca@lemmy.ca
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    46 minutes ago

    This is fear. They screwed up on requiring you to purchase new hardware for Windows 11. Now everyone who held off so far will purchase those cool looking, inexpensive Apple Neons.

  • killabeezio@lemmy.world
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    2 hours ago

    It’s funny, because technically they are hurting themselves in multiple ways. They are investing loads of money in AI. Then using the same technology to produce crap that no one wants. People are starting to lose trust in their OS because of all the issues.

    AI is now using up all the resources, making gpus and memory skyrocket. People are not going to be able to afford PCs for gaming. Most people that want to stay on windows are gamers. While Linux is getting better, it’s still a shit show when it comes to Nvidia cards.

    With Apple releasing a budget computer, this opens the door for everyone else. These devices are also fast enough and last way longer on battery life. They can also be more powerful in other ways as well.

    Enterprise is another big user of Windows, but we can already see Europe and other places moving away from Microsoft products due to privacy concerns.

    You can easily manage apple devices at an enterprise level. You can also do the same with Linux, albeit it’s a little harder. The only other thing people are missing in enterprise are the collab tools. But tbh, Google stack is actually good enough for that. Then people use slack for chat, which is way better than teams, even if it’s now owned by Salesforce. Then zoom for video calls. Even on this stack, it’s typically around the same price, if not cheaper than Microsoft anyway.

    Because of all these things, Microsoft is literally choking themselves out.

    Personally, I already use a MacBook for work. It’s a good balance between Linux and Windows and makes my life easier. I use Windows right now because of gaming and using an Nvidia card. If it wasn’t for that, I wouldn’t be using Windows right now. As soon as AMD releases their next gen gpus, I’m gone.

    Microsoft dug their own grave and are slowly lowering themselves into it.

  • chonglibloodsport@lemmy.world
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    2 hours ago

    Apologies are an admission of liability in the corporate world, therefore extremely rare. Corporate-speak non-apologies (with sweeping changes to reverse the damage) are just about the best you can hope for. If you’re looking for someone to blame for the non-apologies, blame lawyers. Otherwise blame Microsoft for everything they’ve done to screw up Windows (which is far worse than a silly non-apology).

  • Warehouse@piefed.ca
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    10 hours ago

    When I read that paragraph, I was gobsmacked. They “spent months analyzing feedback”? Seriously? They needed charts and graphs to figure out that people just want Windows to work?

    Should they have not analyzed feedback? Out of everything you could complain about Microsoft, complaining about them taking their time to get it right this time wouldn’t be one of them. I mean, they aren’t going to get it right this time, but that seems like a different complaint.

  • Kissaki@feddit.org
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    8 hours ago

    More than hopeful this makes me concerned that change leads to more issues and worsening. That’s the expectation they established.

    I followed several of the authors zdnet links. Crazy. Good articles, callouts and documentation.

    The announcement is pretty broad and unconcrete. Some things are listed, and the slow context menu open is one I certainly care about (even when it’s not my primary context menu because Double Commander opens the classic one), but everything else is wishy washy and nonesense corporate speak and doesn’t include my main smaller issues.

    /edit: oh, and I found the “we heard feedback” (ommission of negative or concern) particularly tone-deaf when they’re attemting to tackle criticism. Insane.

  • GreenBottles@lemmy.world
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    8 hours ago

    It’s fun to make Copilot admit that Microsoft products suck, only to watch it self censor itself seconds later.

  • atkdef@lemmy.dbzer0.com
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    9 hours ago

    I have a feeling this can’t be fixed unless they fork from a pre-slop point, which is highly unlikely.

    The core problem with AI is not being incapable of generating working code, but the ability to maintain by AI or human.

    AI has a larger memory (context size) than human. It can generate codes that are difficult for human to understand, and the complexity can build up fast, especially doing vibe coding without clear instructions (especially architectural).

    On reaching a critical level, AI starts to make significantly more errors. At this point, no one can maintain, the codes are spaghetti. I think this is where Windows is at.

    • CeeBee_Eh@lemmy.world
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      2 hours ago

      They’d have to fork from early Windows 10. There’s so much garbage introduced by humans at that point, nevermindLLMs.

      But on the other hand, Windows is a dead and broken product to me. So I don’t care.

    • reksas@sopuli.xyz
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      6 hours ago

      I wonder if there will come a point where everything is just too messed up to even salvage

  • mlg@lemmy.world
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    11 hours ago

    I have spent a great deal of time analyzing your feedback

    Remember when a couple of critical CVEs went unnoticed and unpatched after disclosure because no one from Microsoft actually reads the insider hub lol.

  • Lydon_Feen@lemmy.world
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    19 hours ago

    The sweepingest of changes to Windows?

    Moving to Linux.

    I encourage everyone to take a major dump on Microslop and move to greener pastures

    • somethingDotExe@lemmy.world
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      10 hours ago

      I did the jump 3 years ago, now Linux is the “normal” for me. Couldn’t imagine having a Windows machine anymore. Not even a Mac.

      • Smoogs@lemmy.world
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        23 minutes ago

        If I could have anything better than an iPad to sketch on that isnt windows or Mac, and was Linux based I would. So far all my other stuff is Linux aside from my phone. But soon. Soon I’ll have my fair phone … soon…

        • somethingDotExe@lemmy.world
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          3 minutes ago

          Have you tried another good drawing tablet you could boot linux on? Now, I’m no artist, but I have heard good things about krita?

      • Lydon_Feen@lemmy.world
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        5 hours ago

        I am a more recent convert, having switched last year to Bazzite on my desktop and Linux Mint on my laptop. I also installed Mint on the desktop computer at work.

        No dual-booting, all Linux all the way.

        Screw Microsoft and the likes of Apple.

        • somethingDotExe@lemmy.world
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          4 hours ago

          Ye, I remember the first 3-4 months where horrible. Started out with kubuntu, and everything felt wrong and broken.

          But I can say this: The past 3 years has been amazing for linux. It really went crazy with the amount of things you can use now but not before. The past 2 years I havent had anything in my household other than linux. Even my mother and brother got onbpard, who isn’t IT capeable at all! It’s really a special time for linux and easy for folks to get on-board now.

          • Regrettable_incident@lemmy.world
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            3 hours ago

            My tech knowledge is not at all current, recently got sick of windows BS and installed linux mint on my laptop. The whole process was really easy, didn’t have to use command prompt at all or understand any arcane technical terms. It was actually easier and more accessible than windows.

    • Victor@lemmy.world
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      16 hours ago

      It really is greener there. Been there for almost two decades, it’s so nice. Been tweaking my setup ever since and it’s still evolving all the time.

      My last venture has been Niri + Noctalia shell. Works so great together.